4. PICKING UP PRODUCTS FOR YOUR ORDER AND DELIVERY
RIMI does its best to ensure that every order is fully fulfilled; however, due to the unavailability of some products, RIMI does not guarantee that the delivered order will contain exactly the same products that were ordered online.
It is possible that it will be necessary to replace the products that were ordered. The Customer, when placing the order, has the ability to oppose whether to replace the ordered product (if the specific product is not available) with another product. If the Customer has selected not to replace the unavailable products, the order will only include the available products. If the Customer allows for product replacement, RIMI will do its best to find products that (according to RIMI) will be the best alternative. However, RIMI cannot guarantee that the selected alternative will certainly meet the Customer’s expectations.
The Customer, before picking-up the order or before its delivery, will be informed regarding the products he/she will receive and their replacement (if such option was selected). The Customer will always have the right to return the alternative product at the time of handing over the order and receive a refund for the replaced product via the payment method used when placing the order. The price for alternative products is calculated in accordance with the price of products that the Customer originally selected. If the price of delivered alternative products is higher than the price of originally selected products, RIMI guarantees that the Customer will not be charged additionally. If the price of delivered alternative products is lower than the price of originally selected products, the Customer will be refunded the price difference between the alternative and originally selected products via the payment method that was used when placing the order. The amount will be refunded immediately; however, it may take several business days for the amount to be displayed in the Customer account.
Delivery will be made to the address indicated by the Customer when placing the order. RIMI will deliver the Customer’s order to the main entrance of the indicated address. If requested, the courier will bring the order inside. He/She will bring it to a specific floor of the apartment complex only if:
1. the courier has the Customer’s consent; and
2. our courier considers such a request to be safe and practical. RIMI always reserves the right to deliver the order to the main entrance of the address.
For orders to business addresses, RIMI is able to deliver the order to the first floor of the main entrance of the company building, but unfortunately, RIMI cannot deliver the order to your table. If the company has a shared reception, RIMI is able to deliver the order to the reception.
Please note that RIMI provides delivery of products only within specific areas of Vilnius, Kaunas, Šiauliai, Palanga and its regions. In order to make sure that we offer deliveries to the Customer’s location, please see www.rimi.lt/e-parduotuve. The Customer specifies the time of delivery when placing the order.
The orders will be handed out every day of the week from 09:00 to 21:00.
The Customer may order alcohol beverages any time, but these products can only be delivered from 10:00 to 20:00. from Monday till Saturday and from 10:00 to 15:00 on Sundays. 1st of September – alcohol beverages are not delivered at all. If due to important and objective reasons (for example, force majeure, or reasonably unforeseeable obstacles that are out of RIMI’s and Customers control) Delivery time is earlier or later than these hours and there are alcoholic beverages in the order, alcoholic beverages will remain with the courier and the Customer will get refund for those products. A valid ID or passport will be required from a person that person at least 20 years of age upon Delivery. When delivering age-restricted products, RIMI follows the Think 25 policy, therefore, if the person receiving products appears younger than 25 years of age, we will ask for an ID document. If, at the time of delivery, a document proving age will not be available and there will be no persons that are at least 20 years old, the products will remain with the courier. In case the order is delivered at the time specified by the Customer, but there is no one to receive the order at the address, the Customer will be informed and he/she will need to contact our Customer Centre to agree on a new delivery time or to receive the order at a specific shop.
In such cases, if RIMI has to return the order, the Customer may be charged an additional fee if the courier had attempted to deliver the order in the time specified by the Customer.
Although RIMI does its best to ensure that the Customer’s order is delivered at the specified time, RIMI assumes no responsibility for full or partial deviation from the specified delivery time if this deviation was due to the fault of the Customer or other unavoidable circumstances.
Customer can change delivery method until Rimi will start order processing.
If customer will choose cheaper delivery method, money will be returned. If Customer will choose more expensive delivery method, such as Click&Collect (or whichever is more expensive or cheaper depending on discounts), Customer will be charged additionally, and changes will be confirmed only after payment.
If Customer has applied coupon for delivery method or store, Customer is not allowed to change delivery method.