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Help

How can I pay for my purchases?

You can pay for your purchases by a credit or a debit card, also using automatically generated payment orders on Swedbank or SEB online banks (bank links).

What is the minimum order value?

The minimum order value is 20.00 EUR.

Is there a delivery fee?

The delivery fee depends on the chosen delivery time, method and the total order amount. Home delivery is subject to a delivery fee of 0 EUR to 3.99 EUR. You will be able to see the exact delivery fee when choosing the delivery time. If the total order amount is 50 EUR or more, we will not charge a delivery fee. Shipping and packaging charges are not included in the cart amount. 

There is no delivery fee if you choose to pick up your order in stores or in Drive pick-up points.

Can I use “Rimi” gift card when paying for goods on “Rimi” e-store?

No, there is no such option so far.

Can I get “My Rimi” money when shopping on “Rimi” e-store?

If you signed up with your loyalty programme account, 1 % of your purchase amount will be acquired to your “My Rimi” card in the form of “My Rimi” money. “My Rimi” money will not be credited for purchasing pharmaceuticals, infant formula, infant tea, tobacco products, alcohol beverages, loyalty campaign products and goods or services provided by third parties (reloads for prepaid payment cards, insurance services, lottery tickets, refillable or non-refillable containers, deposit etc.).

Can I use “My Rimi” money to pay on “Rimi” e-store?

When shopping on “Rimi” e-store, “My Rimi” money can be accumulated, but it may be used in physical “Rimi” stores only.

Can I purchase goods on behalf of a company and receive an invoice?

If you want to receive an invoice on behalf of a company, you need to log in / register your business account and enter the necessary company details, save and choose the payment method.
You will receive an invoice via email when the order is completed. If you have updated your company details after placing your order, the changes will only be valid for new orders.

Can an invoice for one order be split into several invoices?

No, there is no such option so far.

What delivery or pick-up locations can I choose?

The list of all the available delivery and pick-up locations is available here: www.rimi.lt/e-parduotuveIf you choose home delivery, due to limited resources, we can only deliver to the addresses that can be selected in the e-store system.

Can I adjust the date, time, place/method of delivery of the order that has already been placed?

You can change the selected date, time, place/method of delivery within a certain period of time after placing an order in your “Rimi” e-store account by clicking "Change". The system will allow you to change order details. If the system does not allow you to change your order, the execution of your order has already started. 

Can I add goods to a basket of an order that has already been placed?

You can include additional products to the ordered basket of goods within a certain period of time after placing an order in your “Rimi” e-store account. If the order can still be replenished, you will see a working "Add items" button next to the order. If you add additional items to your order, they will only be considered ordered when you pay for them. Time to complete your order is limited. It is calculated from the time you started adding items, and the remaining time for you will be visible on the timer. When you have completed the order, you will receive an order confirmation, which will list the additional items included in the order.

It is not possible to remove items from the previously ordered basket of goods.

If the system does not allow you to change your order, the execution of your order has already started. Then please call our free of charge customer service line 8 800 29 000 and/or send an e-mail to info.lt@rimibaltic.com.

Can I cancel an order that has already been placed?

In order to cancel an order that has already been placed, log in to your “Rimi” e-store account and click "Cancel Order". If the system does not allow you to cancel your order, the execution of your order has already started. Then please call our free of charge customer service line 8 800 29 000 and/or send an e-mail to info.lt@rimibaltic.com.

Can weighed goods (for example bananas) be ordered in units?

Having chosen the desired fruit and vegetable weight, an approximate number of units of these fruits or vegetables will be displayed for your convenience.

Can I provide additional information regarding delivery to the courier?

Yes, you will be able to provide additional information to the courier on delivery details when placing your order. If you choose home delivery, due to limited resources, we can only deliver to the addresses that can be selected in the e-store system.

What should I do if I did not receive an order confirmation?

If you placed an order on “Rimi” e-store and paid for it, but still did not receive a confirmation, please call our free of charge customer service line 8 800 29 000 and/or send an e-mail to info.lt@rimibaltic.com.

What should I do if a discount was not applied when paying for an order?

If a discount, which you saw on “Rimi” e-store, or your entered discount coupon was not applied when paying for an order, please call our free of charge customer service line 8 800 29 000 and/or send an e-mail to info.lt@rimibaltic.com.

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