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What are the available options for order pick-up?

You can choose to have your order delivered to your chosen address or pick it up in stores or Drive pick-up points.

Is there an additional charge for picking up orders in stores or Drive pick-up points?

No, picking up orders in stores or Drive pick-up points is free.

How do I pick-up goods having chosen “Click&Collect” pick-up method?

If you have chosen “Click&Collect”, you will be able to pick-up your order at the selected store and at your chosen time. At the store, look for “Rimi” e-store order pick-up point.  You can collect your order in two ways:

1. Enter the order PIN code you received by e-mail or SMS on the terminal screen and “Rimi” employee will deliver your order.

or

2.  Use „Rimi“ app to check-in and pick-up your purchases at "Rimi" Click & Collect locations.  

For more information, please click here >> 

How do I pick-up goods at Drive?

If you have chosen Drive, you will be able to pick-up your order at the chosen store and time. Near the store, look for a “Drive” sign. Enter the order PIN code that you received by e-mail or SMS on the terminal screen. You will be directed to the waiting area, “Rimi” employee will deliver your order and, upon your request, place it in your car. If you enter the license plate number of the car which you use to pick-up your order in your account, the system will identify you as a customer, and you will no longer have to enter the order PIN code.

 

If  you arrive to "Drive" pick-up point and there is no terminal, please check-in via “Rimi" mobile app and you will be directed to the waiting area.  Fore more informatio, please click here >>>

Which “Rimi” stores have pick-up points?

The list of stores that have order pick-up points is available here

What should I do if I chose to pick-up my order in store, but I want them to be delivered at home?

You can change the selected delivery method within a certain period of time after placing an order in your “Rimi” e-store account by clicking "Change delivery method". The system will allow you to change order details. If the system does not allow you to change your order, the execution of your order has already started. Then please call our free of charge customer service line 8 800 29 000 and/or send an e-mail to info.lt@rimibaltic.com. If you choose cheaper delivery method, you will be refunded the difference in money. If you choose more expensive delivery method, such as delivery to a selected address instead of a previously selected pick-up at a store, you will have to pay an additional amount and the changes will only be approved after payment. If you have previously applied a coupon discount to a delivery method or store, you will not be able to change the delivery method.

Can another person pick-up my order?

Yes, there is such an option. The person receiving products must know the pick-up PIN code which the customer received.

Can I receive goods on the same day when the order was placed?

Yes, there is such possibility. It depends on the time of placing the order and free delivery/pick-up times. When placing an order on “Rimi” e-store, you will see the available times and be able to choose the time that works best for you.

How long does order delivery take?

When you choose order pick-up in store, your order will be prepared, and you will be able to pick it up at the time of your choice.

If you choose to have your order delivered to your selected address, your order will be delivered at the time of your choice, at the interval of an hour.

If your order and its delivery is confirmed but the courier is not able to deliver the order at your selected time for some unforeseen circumstances, “Rimi” customer service centre will contact you to agree on another order delivery time.

 

Can I order goods several weeks/days in advance?

Orders can be placed online one week before the delivery date at the earliest.

How are perishable goods delivered?

“Rimi” employees pick goods with the longest possible shelf life and visually inspect the freshness of products such as vegetables and fruits, while goods are delivered in special vehicles for transporting fresh food, thus ensuring proper storage and transportation conditions.

Will I receive a notification informing that my order is ready?

Yes, once your order has been assembled, you will receive your order information by e-mail indicated in your account, where you will see the goods assembled in your order and whether there were any replaced products.

How can I find out the status of my order?

You can see the status of your order on “Rimi” e-store having logged in to your account.

What should I do if I have not received my order?

If your chosen delivery time has expired and you still have not received your order, please call our free of charge customer service line 8 800 29 000 and/or send an e-mail to info.lt@rimibaltic.com.

What should I do if I am not at home at the selected order delivery time?

If you see that you will not be home at your selected order delivery time, another person staying at your specified delivery address at that time can accept your order. If you do not have such option, please call our free of charge customer service line 8 800 29 000 and/or send an e-mail to info.lt@rimibaltic.com. If the courier and our customer service centre were unable to contact you and deliver your order at the time of your choice, the order will be delivered to the nearest pick-up point. Information about that will be e-mailed to you. You will be able to pick-up your order at the specified pick-up point till 10 p.m. on that same day. If we cannot contact you and deliver your order to you, and you cannot pick-up your order from the pick-up point within the specified period of time, your order will be cancelled, and the amount paid will be refunded to the account by the method used when placing the order within 5 business days. In such a case, shipping and packaging fees may be deducted from the refunded order amount.

What should I do if I cannot pick-up my order in store at the time of my choice?

If you cannot arrive to pick-up your order at the time of your choice, please call our free of charge customer service line 8 800 29 000 and/or send an e-mail to info.lt@rimibaltic.com. Your order pick-up time may be extended till 10 p.m. on that same day. If you do not pick-up your order by that time, your order will be cancelled, and the amount paid will be refunded to the account by the method used when placing the order within 5 business days. In such a case, a packaging fee may be deducted from the refunded order amount.

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